How does the 14 day free trial work?
You select the plan that best suits your needs and sign up with a few basic details. You can then try out the chosen product without restrictions. During and after the trial period you can always select to start using the product permanently and transition to a paid subscription.
And then how long am I tied to a paid subscription?
Always one month max. Even in case of annual payments we will refund the unused months. The discount for annual payments will, however, not be applicable anymore. Instead the fee for monthly payments is used for calculating the refund.
What if I want to change plans?
You can change plans anytime, both up and down. Your next bill will even be pro rated, so that you be charged fairly. To change your subscription, just let us know by sending us an e-mail.
Are there any additional fees or hidden costs?
No. You only pay the monthly amount of the plan you subscribed to.
What types of payments do you accept?
We accept payments with Visa, Mastercard, American Express, Discover, JCB and PayPal.
In many (especially European) cases we can also send you an invoice that can be paid via bank transfer. This only holds for annual subscriptions. Please mail us the product that you like to purchase and we'll evaluate and -if possible- set it up for you.
Will this be the price I pay forever and ever?
Probably not. We reserve the right to annually adjust our prices. This is primarily intended to iron out the differences between the different currencies we accept. We'll be sure to announce these adjustments a couple of weeks beforehand, so that you have plenty of time to change or cancel your subscription if you are not comfortable with the new prices.
Feel free to ask us anytime at firstname.lastname@example.org.